• Barista Customer Service Training Manual Template Word 2016

Espresso beverage, for example, required seven specific steps. The other type of training focused on “soft skills.” Alling explained: In our training manual, we.

1. Aug 14, 2015 - employee of The Trade Coffee & Coworking, you should review the handbook. To accomplish this, all employees receive safety training and are required to meet. For example, your schedule may say, “3:00 p.m.
2. Leadership of customer service in a role serving over 500 customers daily. Used knowledge of drink formulas and training skills to provide quality coffee and beverages every shift. Performed all cleaning duties assigned, while responsible for the closing of the bar at night.

Barista Customer Service Training Manual Template Word 2016

“Because we want to uplift others, we exist to inspire and nurture the human spirit — one person, one cup, and one neighborhood at a time,” the company wrote of its mission at the start of the Starbucks guidebook provided to partners. At the start of the session, Starbucks CEO Kevin Johnson introduced (via video) the topics for the day’s lesson, including a history of discrimination in public spaces as well as a lesson in being “color brave,” the latter of which is explained as a an alternative to being color-blind, wherein a person’s racial identity is not ignored, but rather seen and respected for what it is. “Here’s my belief: Growing up, there was a term called ‘color blind,’ which described a learning behavior of pretending not to notice race — that doesn’t even make sense,” said Johnson. Jeep patriot repair guide. “So today we are starting a new journey, talking about race directly — what my friend and Starbucks board member Mellody Hobson calls being ‘color brave.’” Lessons also focused on prejudices in public spaces — complete with a documentary focusing on the history of prejudices in public spaces — before Starbucks executives discussed the correct way to deal with a disruptive customer now that the company has publicly stated that all people, whether they make a purchase or not, are welcome to at all Starbucks locations. Starbucks Executive Vice President Rossann Williams gave an example, claiming she observed a barista approach a customer who was using uncomfortable language and say: “You are in our store every day, and we love that this is your third place, but from one human to another human, the language that you are using is making other customers uncomfortable. So either you have to change your behavior, and stay and be a part of our third place, or I’m going to have to ask you to leave, and you can come back at a later time, when you feel like you can be a part of our third place.

And in fact if you want to go have a seat, I’ll bring you over a cup of water, just to make sure that it’s a great rest of your day.” 'Either you have to change your behavior, and stay and be a part of our third place, or I’m going to have to ask you to leave, and you can come back at a later time, when you feel like you can be a part of our third place.' — Starbucks exec Rossann Williams on the language a barista used to deal with a disruptive customer Williams added, “That’s an example that I think any barista can do, and it was really just one person to one person, talking one human to one human, addressing the behavior and not the person, and I think all of you do some of that in your stores each and every day.”. Partners were also given examples of times when baristas were forced to deal with uncomfortable situations, and instructed to discuss how they might handle such scenarios while making customers feel “seen,” “respected” and “uplifted,” although no specific examples of acceptable resolutions were given. In addition to videos and discussions, partners were also provided with notebooks to record their “private thoughts,” and instructed to reflect on such topics as “What makes me, me? And you, you?” and “In your life, where do you feel a sense of belonging?” Starbucks concluded by promising to expand its curriculum to locations throughout the world.